2) Service during Purchase
After the order is confirmed, the follow-up table will be sent to customers in time. Thus customers will learn about the real conditions of the order. Moreover, we will provide customers with the images and information of production timely.
3) After-Sale Service
All our equipment is warranted on quality for two years. During this period, we offer free maintenance of the equipment and parts for replacement. Over the warranty time, long term maintenance and parts will be supplied at low price.
Our product is delivered with detail installation and operation manual. Moreover, we can also supply free plant layout design for customers. Our professional technicians can be sent to customers to offer guidance for installation, commissioning and training operators. Free training for operators in our factory is available if needed.
5. Technology Supporting
2. Services Related to Spare Parts
Every machine is attached with a box full of free cost spare parts, which are sufficient for the machine to run for 2 to 3 years. We offer timely diagnosis and referencing of the appropriate parts and on-request manufacture of parts. Customers will be informed of the process of machining of specific parts.
In addition, the preparation time of parts in stock is optimized greatly. Due to the competitive logistics, we ensure the follow-up of shipments. All our spare parts can be followed up no matter how old your machine is.
3. Services Related to Technical Assistance
Our technical team with rich experience in mechanical, hydraulic, electrical, automation and other industries is capable of offering special, custom solutions to meet specific requirements of customers.
4. Services Related to Training
With a team of experienced instructors, Zhongyuan can provide customers with practical and adaptable training at working site during a repair call-out or on our premises. In this way, operators of customers will gain a better understanding of our machine and its components. Additionally, it is very important to optimize the performance of the machine through regular maintenance, anticipation of possible breakdowns for reducing the risks of technical failure. Training supply makes the machine in conformity with current standards.